Refund policy
RETURN & REFUND POLICY
COFFEE - TEA
Returning Coffee and/or Tea is not allowed, as it is considered perishable, unless there is an issue, such as a damaged delivery.
Damaged Delivery: Time is of the essence, so please inspect your order upon receipt. If you receive your order and notice it is damaged, you must contact us within 48 hours for a replacement. When you contact us, submit photos of the item's condition upon receipt. No replacements will be accepted after 48 hours (4 days) of product delivery.
Wrong Item: You received the incorrect item.
1. If you made a mistake when placing the order, provided incorrect product information, or provided a wrong shipping address, we will send the correct item at no cost. We only ask that you cover the shipping.
2. We are all human, and mistakes can happen on our end, too. Our error rate is very low (0.043%). Still, we'll take responsibility if we slip up, like sending the wrong coffee/tea or the wrong packet size.
We'll cover all costs for the new coffee or tea and its shipping, send the corrected order as soon as possible, and make it right.
Shared Responsibility: Sometimes, issues that are beyond your or our control arise, such as carrier mistakes, package theft, or items reported undelivered. We will cover the coffee/tea cost up to $30.00, and you will cover the shipping. Your fresh coffee will be sent expedited.
SKIN CARE
Returning Skin Care Items: Pure Ethereal products are custom-made and personalized for our brand. Because of this, returns are not accepted. However, we’re committed to making things right when something goes wrong. We review remake or refund requests on a case-by-case basis, and we aim to ensure that every issue is handled with fairness and care.
What Is a Remake? - A remake is the process of reproducing and reshipping part or all of an order due to a qualifying issue. This is not a refund, but rather a solution to ensure our customers receive a product that meets expectations.
When Are You Eligible for a Remake? - You can request a remake under the following circumstances:
1. Damaged or Defective Items: If the item, packaging, or any component arrives damaged or not up to Pure Ethereal / Brew the Blend quality standards, we will only resend the affected component.
- Example: Damaged bottle, leaking product, misprinted label, etc.
- Example: Bottle, box, label.
2. Incorrect or Incomplete Orders: You received the wrong product, or the customization (e.g., brand label) is missing or incorrect.
Note - Clear photos or video of the product and packaging are required for circumstances one and two.
3. Shipping Issues (Lost or Delayed in Transit):
- The package is marked as delivered, but never arrived. The package is lost.
- If your shipment has been stuck in transit for more than fifteen (15) days for the USA, and thirty (30) days for International shipments.
Note - Delays caused by holidays, natural disasters, or customs clearance may not qualify.
When Are Remakes Not Eligible? - Remake requests may be denied if:
- You made a mistake when placing the order, provided incorrect product information, or provided a wrong shipping address.
- The remake request was placed after fifteen (15) days for the USA, or thirty (30) days for International shipments after delivery.
- No valid photos or video proof were submitted.
- The product is damaged due to customer misuse.
BREWARE - ACCESSORIES AND MORE
Since products are only printed once ordered, returns and exchanges are not supported. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or changed your mind. However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 48 hours (4 days) of product delivery. Please get in touch with customer service at shipping@brewtheblend.com. In the email's subject, write "Issue with order # _____" and provide clear photos or a video showing the issue. There is no need to return the damaged product.
If an invalid address was given and the order is lost in transit, a refund of the product price will only be issued as BrewBucks.
BREWBUCKS
Refunds & Store Credit (BrewBucks) - Refunds are rare and only issued as BrewBucks in specific cases, such as:
- Duplicate charges.
- Verified product errors.
- Fraud-related orders.
- Multiple failed remake attempts.
Note -
- BrewBucks is our internal credit system used to pay for future orders.
- BrewBucks expire after 90 days if not used.
- They cannot be exchanged for cash.
- They cannot be transferred.
- BrewBucks usage is subject to review if used fraudulently or in violation of our terms.
Digital Products: Unfortunately, we cannot accept returns on sale items or gift cards.
• Merchandise must be in its original, unopened, and unused condition.
• Returns must be made within 15 days of your receipt date for a refund.
• Please do not mail any packages C.O.D., as they will not be accepted.
• You are responsible for the return shipping and handling charges, which will not be refunded unless you receive damaged merchandise (see Damaged Products Policy).
• We regret not refunding the original shipping costs with the return.
• Mail your return to
200 East Verona Avenue, 1071, Verona, Wisconsin 53593, United States.
• Record your tracking number. We cannot refund you until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Allow at least two billing cycles for the credit adjustment to appear on your credit card statement.
• Please get in touch with customer service with any questions by phone at (216) 372-3283 or by email at shipping@brewtheblend.com (M-F 10 AM - 6 PM Central Time)
Brew the Blend cares about you and your experience with us. You are our priority; we want you always to be happy with our service and products.
You can contact us with any shipping-related questions at shipping@brewtheblend.com; we are only one click away.
